Repair Text Verbal Consent

This document describes the proposed in-store verbal consent process for Prestige Jewellery Repair Notifications. The conversation below is an example, not a record of an actual customer's permission.

Program status: Prestige Jewellery Repair Notifications is being prepared and is not yet active. The script and verbal confirmation below are intended for use once the service is activated.

Before asking for permission

Staff confirms the customer's mobile number and explains the pickup-text service. The customer can review the Repair Text Terms and Privacy Policy before deciding. Texts are optional and are separate from agreeing to the repair or receiving email updates.

Verbal consent script

Staff says

“Would you like Prestige Jewellery to send one automated text to the mobile number you provided when this repair is ready for pickup? This permission is only for this repair; we will ask again for any new repair.

Message and data rates may apply. Reply HELP for help or STOP to opt out. You can also reach us at 905-476-3700 or info@prestigejewellery.ca.

Our Repair Text Terms and Privacy Policy are available on prestigejewellery.ca, using the links shown with this consent information. You may review them before deciding. Texts are optional, and you can choose a phone call or email instead.

Do you agree to receive this pickup text for this repair? Please say yes or no.”

If the customer says yes

Customer says

“Yes, I agree.”

Only after an explicit yes, staff selects SMS for this repair, records the customer's SMS agreement in the intake, and saves the choice before sending a text. The permission applies to the repair bag discussed with the customer.

Staff confirms verbally

“Thank you. We have recorded your permission to send one pickup text for this repair.”

If the customer says no

Staff says

“No problem. We will not send you a repair text. Would you prefer a phone call or an email?”

Staff leaves SMS consent unselected and records the customer's preferred alternative. A missing answer, a phone number on file, or agreement to the repair is not treated as permission for SMS. Staff asks for fresh permission for every new repair.

Pickup notification example

“Prestige Jewellery: Your repair is ready for pickup. Call 905-476-3700 with questions. Reply STOP to opt out.”

Program information and support

Repair Text Terms
Privacy Policy
905-476-3700
info@prestigejewellery.ca