Refund policy

Exchanges & Returns related to online purchase ONLY
All products which are sold at regular price can be exchanged only, within 14 days of receiving the item, only should the following conditions be satisfied:

1. A Return Merchandise Authorization number (RMA) is issued and granted.
2. The Product being returned is in unworn, unused, in fully new condition with all links and/or parts, and complete with all original packaging and materials; including, but not limited to, all boxes, seals, tags, packaging, documentation, warranty cards/books, and similar.
3. Return shipping instructions are provided upon an approved RMA, which must be fully complied with. Not following these instructions can lead to loss and/or damage, which PRESTIGEJEWELLERY.CA takes no responsibility for, in the event that instructions are not followed.
4. PRESTIGEJEWELLERY.CA reserves the right, upon review of returned product(s), to deny an exchange in the event returned goods do not meet the policy requirements above. The settlement will only occur upon a satisfactory review of item(s) being returned to our satisfaction as outlined in our Terms, Conditions and Policies.
5. PRESTIGEJEWELLERY.CA reserves the right to refuse an unidentified incoming shipment and takes no responsibility for any delivery costs incurred, including the cost to return any products which are refused. Please be sure to only ship with an approved RMA and by following Shipping Instructions provided. In-Store Exchanges For Online Purchases Only

Online purchases through PRESTIGEJEWELLERY.CA can be exchanged in-store, but only with an approved RMA, and upon exchange, an associate will review the item or items to ensure all Terms, Conditions and Policies described here are adhered to and that the item is in new, unworn, unused and unmodified condition.

PRESTIGEJEWELLERY.CA reserves the right to refuse issuing an RMA should it be aware that conditions above are not satisfied before requesting a RMA.
An RMA does not automatically guarantee an exchange or refund. A return can only be fully granted upon receiving and reviewing items, which must meet our policy requirements in full.

Get your RMA FIRST, by reaching info@prestigejewellery.ca to obtain a RMA before proceeding to ship articles back or returning in store. Any items without an approved RMA will be automatically returned, and at the expense to the shipper.

PRESTIGEJEWELLERY.CA reserves the right to deny an exchange in the event returned goods do not meet the policy requirements above. Upon receiving a return, it will be reviewed and examined. Should the item be modified in any way, the item will be returned back.

Online purchases through PRESTIGEJEWELLERY.CA can be exchanged in-store, but only with an approved RMA, and upon exchange, an associate will review item to ensure all policies are adhered to and that the item is in new, unworn and unmodified condition.